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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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maggy b

March 26, 2026

5  out of  5
rating by maggy b
"Fast, and friendly service! They also take their time answering any questions i have! Im glad I switched!"
We responded:
"Maggy, thank you so much for your kind words and for choosing our agency! I’m thrilled to hear you had a positive experience with our fast and friendly service. We always strive to take the time to answer all your questions because your peace of mind is important to us. Welcome to the State Farm family, and please don’t hesitate to reach out whenever you need assistance! ~Jasmine"
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Quiona M

March 21, 2026

5  out of  5
rating by Quiona M
"Ella omgoodness I am sending an air hug. This woman was so professional and on top of my last minute request for an emergency policy. I love the text features so you can leave needs after hours and the follow up the next day is insane. I love jasmine Ross and her team they have done right by me and my family over the years. Ella thank you for being so patient, fast and kind. Definitely put me at ease."
We responded:
"Thank you for the fantastic review, Quiona! We are always here to help with your insurance needs here in Westland . "
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Monica Jutras

March 20, 2026

5  out of  5
rating by Monica Jutras
"Ella was able to help me with a problem I was unable to get otherwise from the 800 number. I appreciated the assistance."
We responded:
"Monica, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Jasmine Ross’s Team!"
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Tracy D'Angelo

March 11, 2026

5  out of  5
rating by Tracy D'Angelo
"Ella is amazing to work with. She is always attentive and quick to respond any time I have any questions or concerns."
We responded:
"We appreciate your review, Tracy. We are so happy that you had such a wonderful experience with State Farm Agent Jasmine Ross’s Team here in Westland ! "
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SPODE The Man

March 11, 2026

5  out of  5
rating by SPODE The Man
"Ella helped me she was very nice and professional"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jasmine Ross’s Team! We deeply appreciate your kind words here in Westland . "
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Michael Wilson

March 9, 2026

1  out of  5
rating by Michael Wilson
"I was requesting help with my police she told me to google it and hung up on me. Thats not at all how this went down and you know it you were rude and you left my business a 1 star review too. I absloutly stand by this review. 1 star all the way if I could give less I would."
We responded:
"Hi Michael, I’m sorry to hear about your frustration. Since your insurance policy is not with our office, we unfortunately don’t have access to your information or the ability to provide proof of insurance directly. We recommended contacting your own agency’s number and tried to assist you with offering you the 800#. They are best equipped to assist you with last-minute requests. Since you were unable to jot down the 800# we were providing you, we suggested Googling the number as an easy solution. Yes, the call ended abruptly as I empower my employees to disconnect callers who are verbally abusive and yelling obscenities to them. They don't deserve that treatment. We strive to provide helpful service to everyone, and I regret that the conversation did not meet your expectations. We hope your agency was better able to assist you with your urgent and last minute, after hour request. ~Jasmine"
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1deep Jnut

March 9, 2026

5  out of  5
rating by 1deep Jnut
"Gave me a good deal for no fault great customer support in she’s very nice any other insurance we’re giving me a way higher price for young drivers this one was the best thank you jasmine rose !"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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NICOLE GILL

March 4, 2026

5  out of  5
rating by NICOLE GILL
"Ella is such a pleasure talking to very knowledgeable and supportive and helpful and I was so blessed 🙏☺️ I had the right person to talk to and express my thoughts to she is awesome 👍!!!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Shantel Olson

February 20, 2026

5  out of  5
rating by Shantel Olson
"Ella was amazing! Efficient and incredibly friendly. I called to start insurance on a car that I was purchasing. She had my info sorted and sent to me in under an hour."
We responded:
"Shantel, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jasmine Ross’s Team—we are always here to help!"
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Brian Escobedo

February 16, 2026

5  out of  5
rating by Brian Escobedo
"Ella has been such an awesome help and has taken care of me from moving from one Statefarm to this one and has gone above and beyond to get everything situated and help me out for the best possible rates"
We responded:
"Brian, thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Ella was able to assist you so effectively and help you find the best possible rates. We truly appreciate your trust in us and look forward to continuing to support you with your insurance needs. If you ever have any questions or need further assistance, don’t hesitate to reach out! ~ Jasmine"
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Jamie Shileikis

February 10, 2026

5  out of  5
rating by Jamie Shileikis
"Ella was very pleasant and helpful"
We responded:
"Thank you so much for your kind words, Jamie! I’m glad to hear that Ella was pleasant and helpful during your visit. We strive to provide excellent service to all our customers, and I’ll be sure to share your feedback with her. Please don’t hesitate to reach out if you need anything else! ~Jasmine"
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Darryle James

January 16, 2026

5  out of  5
rating by Darryle James
"Took care of me so far"
We responded:
"Darryle, thank you for your feedback! I’m glad to hear we’re taking care of you so far. If there’s anything else you need or any questions you have, please don’t hesitate to reach out. We’re here to help! ~ Jasmine"
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Linda

January 14, 2026

5  out of  5
rating by Linda
"Once again, this agency has provided remarkable service. I had the pleasure of working with Alyssa. I received a small bill I wasn't expecting. She promised to research and respond within 24 hours and that is exactly what happened. It's nice to know that when a promise is made, it's kept!"
We responded:
"Linda, I appreciate your wonderful feedback! I’m delighted to hear that Alyssa provided you with prompt and reliable service. We take great pride in keeping our promises and ensuring our clients feel supported every step of the way. If you ever need anything else, please don’t hesitate to reach out. ~Jasmine"
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Joseph Bonett

January 14, 2026

5  out of  5
rating by Joseph Bonett
"I don't understand my policy nearly as well as I should but Ella from Jasmine Ross State Farm always takes the time to run the numbers, look for savings and more fitting coverage, and explain everything in a way that I can understand."
We responded:
"Thank you for your thoughtful review, Joseph! I’m so glad to hear that Ella has been able to take the time to explain your policy clearly and help find the best coverage and savings for you. Providing personalized service and making sure you feel confident about your insurance is very important to us. Please don’t hesitate to reach out if you have any more questions or need further assistance. ~Jasmine"
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Cooper Mullins

January 13, 2026

5  out of  5
rating by Cooper Mullins
"Ella is the goat! Super friendly too <3"
We responded:
"Cooper, thank you so much for your kind words! We're thrilled to hear that Ella provided you with friendly and excellent service. We'll be sure to pass along your compliments to her. If you ever need any assistance in the future, don’t hesitate to reach out! ~Jasmine"
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David Feltner

January 12, 2026

5  out of  5
rating by David Feltner
"There was never any hurry up let’s get this done pressure here, called them Cody gave me a quote and that quote saved me money and now I have a new outstanding insurance agent that I know will have my future going forward.. Thanks"
We responded:
"Thank you so much for your wonderful review, David! We're thrilled to hear that Cody was able to provide you with a quote that saved you money and that you feel confident having us as your insurance agency moving forward. We’re here to support you every step of the way—no pressure, just REMARKABLE service. Thanks again for trusting us with your insurance needs! ~ Jasmine"
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Zac Smith

January 9, 2026

5  out of  5
rating by Zac Smith
"Ella was very helpfull and quick with policy changes. Easy to work with and had good personality."
We responded:
"Zac, thank you for your kind words! We're glad to hear that Ella was helpful and efficient with your policy changes. We appreciate your feedback and look forward to continuing to provide you with excellent service. If you ever need anything else, please don't hesitate to reach out! ~Jasmine"
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stacia914

January 8, 2026

5  out of  5
rating by stacia914
"8/19/25 - I reached out to Jasmine and her team and they were able to save me almost $200 a month on my car insurance, plus I got services I did not have with my previous insurance company. GIVE THEM A CALL! In these economical times, the savings is a blessing. 1/8/26 - my rates just dropped another $60 per month!!! 🙏"
We responded:
"Thank you so much for your kind words and for trusting our team with your insurance needs, Stacia! I’m thrilled to hear that we were able to save you nearly $200 a month and provide you with valuable services that make a difference. We’re here to support you and your family, especially during these challenging times. Please don’t hesitate to reach out if you need anything else—we truly appreciate your recommendation! ~ Jasmine"
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Tony W.

December 31, 2025

5  out of  5
rating by Tony W.
"While trying to find the best quote with benefits, I was hooked while I worked with Cody. His knowledge and promptness regarding questions exceeded expectations! He truly assured me of my worries by acquiring me the best bundles and cost-friendly quote. I will be in touch for any further inquiries and hope to continue my business with him in the future!"
We responded:
"Thank you so much, Tony! We're delighted to hear that Cody was able to provide you with knowledgeable and prompt service while finding the best quote for you. It's great to know he exceeded your expectations and helped ease your worries. We look forward to assisting you with any future needs! ~ Jasmine"
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Jerrell Wylie

December 30, 2025

5  out of  5
rating by Jerrell Wylie
"Great customer service with replying to phone calls and emails. Jasmine is very professional and knowledgeable and will be recommending her."
We responded:
"Thank you so much for your kind words, Jerrell! I'm thrilled that we provided you with excellent customer service and that I was able to assist you professionally. Your recommendation means a lot to us. Please don't hesitate to reach out if you need anything else! ~Jasmine "
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OddlyAwkwardCas

December 12, 2025

5  out of  5
rating by OddlyAwkwardCas
"Cody and Sheena were very helpful and SO kind, I was able to get a quote and set up insurance within 30 minutes, super quick and easy. They both need a raise!"
We responded:
"We truly appreciate your fantastic feedback! It’s great to know that Cody and Sheena made the experience smooth and pleasant for you, and that you were able to get a quote and set up your insurance so quickly. We’ll make sure to share your compliments with them—they’ll be thrilled to hear it! Don’t hesitate to reach out if you need any further assistance. ~ Jasmine Ross, Agency Owner"
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Lisa Deman

December 12, 2025

5  out of  5
rating by Lisa Deman
"Cody was very friendly, patient, and went through the process Step-by-stepwith me. His service is 10 stars. I will most certainly refer friends and family to you."
We responded:
"Lisa, thank you so much for your kind words and wonderful review! We're thrilled to hear that Cody provided you with friendly and patient service, and that the process was clear and easy to follow. Your recommendation means a lot to us, and we truly appreciate you referring friends and family. If you ever need anything else, please don't hesitate to reach out! ~Jasmine Ross, Agency Owner"
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JoAnna Schmidt

November 26, 2025

5  out of  5
rating by JoAnna Schmidt
"My family has been shopping for reasonably priced insurance for months, disgusted by some other carriers prices and shady practices I called Jasmine Ross and dealt with Cody. He was amazing. Patiently answering all my questions, gave me quotes with options and made this process as easy as possible. In the past we had insurance through state farm and as a company they have been fair. Out of all the insurance companies I have used state farm is really the only one I have anything positive to say about. If your reading this debating if you should call them here's your sign."
We responded:
"Thank you so much, JoAnna! I’m delighted to hear that Cody was able to make the insurance process easy and provide you with options that fit your family’s needs. We truly appreciate your trust in State Farm and our agency. It’s wonderful to know that we’ve been able to offer you fair and reliable service. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. – Jasmine"
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Frank LaFeve

November 25, 2025

5  out of  5
rating by Frank LaFeve
"Agent Cody Norton did a great job getting me the best protection for my vehicle and home for an excellent price. A wonderful personality and an asset to this agency. 👍"
We responded:
"Thank you so much for your kind words, Frank! I’m thrilled to hear that Cody provided you with excellent service and found the best protection for your vehicle and home at a great price. We’re proud to have him as part of our team. If you ever need anything else, please don’t hesitate to reach out. – Jasmine"
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mustapha ayoub

November 13, 2025

5  out of  5
rating by mustapha ayoub
"Cody provided the best experience I’ve ever had with an insurance company. I got my policy in done from start to finish in an hour! Thank you!"
We responded:
"Mustapha, thank you so much for your fantastic review! I’m glad to hear that Cody was able to provide you with such a quick and smooth experience. We strive to make the insurance process as easy and efficient as possible for our policyholders. If you ever need anything else, don’t hesitate to reach out! ~Jasmine"